PRIVACY POLICY
WEBSITE (hereinafter “Website”) owned by Kuna Argentina, owner of all national and international industrialization, distribution and commercialization rights of the Kuna Argentina brand, registered trademarks.
Terms applicable for browsing the Internet Site www.kunastores.com/argentina/ and the services offered.
1 – ACCEPTANCE AND KNOWLEDGE OF THE TERMS AND CONDITIONS.
These Terms and Conditions are obligatory and binding, and apply to all purchases and activities carried out through the Website. The use of the Website implies knowledge and acceptance of these Terms and Conditions, and those that Kuna Argentina dictates or modifies in the future unilaterally. If you do not agree with the Terms and Conditions, you must refrain from using the Website and/or the services offered by it.
The "User" of the Website is understood to be both registered and visitors.
2 – MODIFICATION OF THE TERMS AND CONDITIONS.
These Terms and Conditions may be replaced or modified at any time at the sole discretion of Kuna Argentina, without the consent of the Users. For transactions in progress that have begun prior to the implementation of said modifications, the conditions in force at the time of their conclusion will subsist, unless the modifications introduced are more convenient for the User.
As the only and valid notification, OBISPO SA will place a notice on the Website informing Users of these changes, for a reasonable time. Notwithstanding the foregoing, Users are responsible for reading these Terms and Conditions each time they enter the Website in order to verify their validity and/or if there have been any modifications.
3 – INTERRUPTION OF THE SERVICE. LIABILITY EXCLUSION.
Kuna Argentina reserves the right to interrupt, suspend or modify at any time the services offered on this Website, either permanently or temporarily, without requiring the consent of the Users, nor the need to provide any prior notice.
Likewise, Kuna Argentina does not guarantee access or permanent use of the Website, since it may be interrupted due to technical issues beyond the firm's control.
Notwithstanding the aforementioned, if the aforementioned suspension or interruption is not due to reasons of force majeure or fortuitous event or issues attributable to the User himself, Kuna Argentina undertakes to comply with the benefits that were pending at the time of the suspension or interruption.
Kuna Argentina does not guarantee that the Website is free of viruses or any other element that could damage or alter the normal functioning of a computer. It is the sole responsibility and obligation of the User to have the appropriate antivirus and tools to detect, disinfect and/or prevent any type of element and/or possible damage of this nature.
Kuna Argentina is not responsible for any damage that may occur in the computer equipment of users or third parties as a result of browsing this Website, nor for direct or indirect damages and/or losses, neither mediate nor immediate, which could eventually be caused by such causes.
4 – REGISTRATION.
Users can freely browse the Website, but they must be registered to be able to make a purchase or use the services offered on it.
User registration is done by entering the Website, and it is free of charge.
It is mandatory to complete the form in all fields with valid and true data, accurately and precisely. For Kuna Argentina a correct functioning of the system, it is necessary that the Users keep their data updated. Kuna Argentina may proceed to verify the identity of the User and/or the veracity of the data provided by the latter.
Kuna Argentina is not responsible for the veracity or certainty of the data provided by the Users. Likewise, Kuna Argentina reserves the right to temporarily or permanently suspend Users in case of non-compliance by them with the Terms and Conditions, as well as to reject registration requests at any time, at their sole discretion and without the need for expression of cause
Users will access their personal account (the "Account") through a "User name" and a "personal password" that they must choose. In the event that these data are forgotten by the User, Kuna Argentina has a help service to recover them. For this, the User must click on the corresponding option and enter the e-mail that was provided at the time of registration. Upon completion, the system will confidentially send your "User name" and "personal password" to that account.
Just as Kuna Argentina undertakes to maintain the confidentiality of the data provided by Users for their registration, Users undertake to maintain the confidentiality of their "User name" and "personal password". In accordance with what was stated in the previous paragraph, Users are responsible for the use made of their "User name" and "personal password", and they must bear in mind that if other people have or may have future access to the e-mail account consigned as their own in the "Registration Form", they could also request and/or get to know their "User name" and "personal password". It is the exclusive obligation of the User to take the pertinent measures so that this does not happen. The User undertakes to notify Kuna Argentina immediately and reliably of any unauthorized use of his "User name" and/or "personal password", and to hold him harmless in the event that this causes any damage to Kuna Argentina or third parties. .
The data entered can be modified by the User whenever he wishes.
The User will be able to browse the Kuna Argentina Website by moving through any of its sections and will be able to choose the Product that they are interested in acquiring. Every article is identified with reference, image, description, sizes, available colors, composition and price. However, photographs may present color variations in relation to the articles depending on the calibration of your monitor.
To make a purchase through the Kuna Argentina Website, the User must choose the product they want and add it to the “shopping cart”. Once all the Products you wish to purchase have been selected, you must click on the "Buy" button to view the summary of your order, where the total amount will appear. Check the details of your Purchase Order and press the "Complete Purchase" button. Once clicked, and in the event that the User is not yet registered, they must enter their data where "Register" is indicated. If you have already made more purchases on the Kuna Argentina Website, you must enter your email account and password in the corresponding spaces as indicated on the Website. Within this space, the system will recognize said registration and will display your personal data, your order information, the purchase date and the payment method you wish to select on the screen.
To make a purchase through the Kuna Argentina Website, all users must register. The information provided will be stored in the Kuna Argentina database in order to make your next purchases easier and faster. In addition, Users who so request will receive information and publications from Kuna Argentina by email and/or by post.
5 – CAPACITY.
To use the services of the Website it is required to have legal capacity to contract. Civilly incapable persons, those who have been suspended or disqualified, or minors may not purchase products on this Site. Parents, guardians or those responsible for minors or incapacitated persons who use the Website will be responsible for said use, including any charges, billing or damages derived from it.
6 – PRIVACY POLICY OF PERSONAL DATA. SECURITY AND TREATMENT.
In order to make purchases on this Website efficiently and safely, Users must provide certain information, including their first and last name, address, e-mail account, without which it is not possible to provide sales services. For this reason it is required that these be true and exact. The data collected in the corresponding forms will be incorporated into the general customer base of Kuna Argentina.
Kuna Argentina is a registered controller with the National Registry of Databases, under the National Directorate for the Protection of Personal Data of the Ministry of Justice, Security and Human Rights. The personal information that Users enter on the Website will be treated confidentially and Kuna Argentina will do its best to protect their privacy, in accordance with the provisions of Law 25,326. For this, Verisign's Secure Socket Layer (SSL) System will be used, which encrypts the data supplied and prevents its unauthorized use, guaranteeing a secure operation. Notwithstanding the foregoing, the User must take into account that the Internet is not an impregnable medium in terms of security.
When data and numbers corresponding to credit cards are entered, they are encrypted, thus ensuring that they are kept completely confidential and cannot be seen by unauthorized persons.
Likewise, Users may request at any time the cancellation of their request and the removal of their account from the database.
Kuna Argentina guarantees Users that it will use the data within the guidelines established by Law 25,326 on the protection of personal data.
In the event that the data is required by the corresponding legal, administrative or judicial means, Kuna Argentina will be compelled to disclose it to the requesting authority. To the extent that the legislation and procedural rules allow it, Kuna Argentina will inform Users about these requirements.
7 – VERACITY OF THE INFORMATION PROVIDED.
In the event that the information or data provided by the User is not true, the User will be responsible for the damages that this fact could cause.
8 – SUGGESTIONS AND COMMENTS.
All suggestions and comments made by the User may or may not be taken into account, implemented or adapted by Kuna Argentina, at the sole and exclusive discretion of this Company, without this generating any right in favor of said user.
9-COOKIES.
The Website may use a tracking system through "Cookies" so that access to information, when moving from page to page, is carried out more quickly. It also helps in some cases to identify the Users, without the need to request the access code over and over again.
These Cookies are small files that the visited page sends and are stored on the computer's hard drive, taking up little space.
Users are informed that by using their browser options they may limit or restrict the hosting of these "Cookies" at their will, although it is inadvisable to restrict them completely.
The System may collect information about your preferences and interests. In the event that this occurs, the information will be used exclusively for statistical purposes to improve the services provided on the Website. Fotter Argentina SRL will apply, to the greatest extent possible, information dissociation procedures so that the owners of the data are unidentifiable.
10 – AVAILABILITY AND PRICE OF THE PRODUCTS OFFERED.
The price of the Products offered on the Website are subject to the dollar rate reported in each of the products. Kuna Argentina is not responsible for the prices established by stores attached to wholesale.
11 – VALIDITY OF THE PROMOTIONS.
In the event that Product Promotions are carried out, these will be valid for purchases made from the start date of the same, until the fixed end date. The terms and conditions of the same will be communicated on the Website, and will always be subject to the existence in stock of the products offered.
12 – VALUE ADDED TAX (VAT).-
All prices expressed on the Website include VAT, unless otherwise indicated.
13 – WARRANTY. PURCHASE LIMITS.
The products offered on this Website are the same as those displayed in the Kuna Argentina studio, Juramento 4157 ground floor A (door to the street).
The tonality of the garments may vary depending on the computer monitor, which is why it is not possible to guarantee the authenticity of the actual color of the Product.
14 - RETURN POLICIES:
Kuna Argentina products can be exchanged or returned as long as it is in perfect condition.
In case you have perceived a defect when receiving the product, we ask you to please contact our team as soon as you notice it, sending an email to argentinakuna@gmail.com showing through images the detail of the defect to manage the change or return as soon as possible.
Returns may be managed within a period of 15 (fifteen) business days from the day the product is dispatched, once this period has expired, the return is impossible.
The shipment can be made through any courier service, or in person to the following address:
Juramento 4157 ground floor A (door to the street) CP: 1430 - CABA, Argentina.
Phone: +5411 59155291
Once you have made the shipment, we need you to send us clearly and completely, the mailing company and tracking number, as indicated below:
PURCHASE CODE:
MAIL COMPANY:
TRACKING NUMBER:
For deliveries in person, you must coordinate the date and time with our Team through the email or telephone number indicated above.
Once received and confirmed the perfect condition of the same, we proceed to make the refund of the money through payment market or bank transfer. If you have paid with a credit card, you will see the amount credited in your next card closure.
The refund of the money will be made within 15 business days once the success of the return of your purchase has been confirmed.
If there is only reason for change, you must wait for your return to be checked by the Kuna Argentina team. Once the conditions of the piece have been approved, we proceed to indicate the availability of stock for your change.
Once confirmed, the shipment will be sent by UPS or by PUDO in case of being in CABA. If there is a difference in price between pieces, the payment link or the refund of the money will be managed, if any.
In both cases of exchange and return, shipping costs are the responsibility of the customer.
17 – MEANS OF PAYMENT.
Cash
Kuna Argentina offers the possibility of paying in cash for the purchase regardless of the platform in which it was made.
Payment can be made in cash at the Kuna Argentina Study, including via bank transfer, contacting our team and requesting bank details.
Paying in cash through bank transfer we offer a 10% discount, cumulative with any other additional discount granted by Kuna Argentina.
Card
Both online and personal purchases can be made with any credit or debit card. Paying with credit card we offer 3 installments without interest.
Market Payment
We offer the possibility of payment through the Mercado Pago application, either with account credit, QR Code and payment link sent to a valid email address.
18 – PAYMENT BY CREDIT CARD
Payments can be made online using the following cards: Visa, Mastercard, American Express, CABAL, Agencard, Naranja, Nativa, Card shooping, cencosud, Visa debit, Maestro. All the information entered by the User is protected by the NPS System (Net Payment Service SA).
Confirmation of the purchase by credit card will be subject to authorization by the bank or financial institution that issued it.
In credit card payments, payment will be made in real time through the corresponding financial institution, once the authenticity of the data communicated has been verified. uses secure payment systems from leading financial institutions in electronic commerce, with the aim of offering maximum security. In this sense, the confidential payment data is transmitted directly to the corresponding financial institution.
The security system used by , safeguards all the data that Users send over the Internet, including all information provided when formulating a Purchase Order (including your name, address and credit card number).
It reserves the right to verify the personal data provided by the client and adopt the provisions it deems appropriate (including the cancellation of the order), with the aim of collaborating in the prevention of fraud through the Internet, and so that the purchased merchandise is delivered in accordance with the data contained in the order.
19 – SHIPPING OF PRODUCTS WITHIN THE COUNTRY.
WITHDRAWAL BY THE STUDY:
For study withdrawals you must contact our team to manage an appointment, where the time and day is previously scheduled.
The studio is open Monday through Friday from 10 a.m. to 6 p.m. by appointment.
For shipments to GBA and INTERIOR
All our orders to the interior and destinations that exceed 40 km from CABA, will be sent through UPS, which can take between 10 to 15 business days after the purchase payment has been satisfactorily processed. They will be announced via email with their respective guide number so that the customer can track their purchase.
All our orders in CABA and close to 40 km, will be sent through a PUDO, within 5 to 10 business days after successfully processing the purchase payment.
Kuna Argentina is not responsible for damage or loss of packages by the outsourced company. In this way, the client will have to make a claim with the corresponding company in case of any inconvenience.
21 - DELIVERY SCHEDULE.
Estimated delivery times
City of Buenos Aires: 5 to 10 business days
Buenos Aires: 5 to 10 business days
Catamarca: 10 to 15 business days
Chaco: 10 to 15 business days
Chubut: 10 to 15 business days
Cordoba: 10 to 15 business days
Current: 10 to 15 business days
Between Rios: 10 to 15 business days
Formosa: 10 to 15 business days
Jujuy: 10 to 15 business days
La Pampa: 10 to 15 business days
La Rioja: 10 to 15 business days
Mendoza: 10 to 15 business days
Missions: 10 to 15 business days
Neuquén: 10 to 15 business days
Río Negro: 10 to 15 business days
Jump: 10 to 15 business days
San Juan: 10 to 15 business days
Saint Louis: 10 to 15 business days
Santa Cruz: 10 to 15 business days
Santa Fe: 10 to 15 business days
Santiago del Estero: 10 to 15 business days
Tierra del Fuego, Antarctica and South Atlantic islands: 20 business days
Tucumán: 10 to 15 business days
In destinations with poor accessibility and low population, it is possible that the shipment demands more than what is established. For purchases made on promotional dates, shipments may take up to 10 days longer than the aforementioned.
shipping rules
Shipments are prepared and dispatched Monday through Friday from 8 a.m. to 5 p.m. Deliveries are made to the address (personal, work, etc.) declared in the order and it must be received by a person of legal age, with ID in hand, ready to sign the acknowledgment of receipt. Due to possible logistical difficulties in remote areas we reserve the right to cancel the order. In this case, our customer service will notify you.
22 - DELIVERY ADDRESS.
The address where the Product will be delivered will be the one indicated by the User in the "Address" field, which may not coincide with their actual address. It is the responsibility of the User to complete and carefully review the information related to the delivery, so that the shipment of the purchase is made in an effective and timely manner.
23 – QUERY ABOUT THE STATUS OF THE DELIVERY.
The status ("tracking") of the order may be consulted at any time by sending an email to argentinakuna@gmail.com, for which purpose the Purchase Order number must be indicated in all cases.
In any case, once the purchase has been shipped, the shipping code is announced to the user so that he can carry out a secure follow-up.
For more information click HERE
24 – BILLING .
Together with the Product, the corresponding invoice will be sent, indicating the Products purchased, the form and payment plan, and the currency used for the transaction. In the event that the User wishes to receive the invoice at another address, they may indicate it in the field corresponding to "billing information" on the Website and it will be sent by mail to the address indicated.
25 – CANCELLATION OF PURCHASE ORDERS.
Notwithstanding the provisions of point 16, the User may cancel a Purchase Order, as long as it has not yet been dispatched, in which case he must contact Kuna Argentina without fail within 24 hours of making the purchase at through the Website or email argentinakuna@gmail.com Once the merchandise has been dispatched, no purchase cancellation will be accepted.
If the cancellation of the Purchase Order is total, a credit will be awarded for the same amount to apply to the purchase of another Product, at the User's option. All costs required by the reversal of the Purchase Order and/or refund of the amounts paid are the sole responsibility of the User and will be automatically deducted from the amounts to be refunded or credited by Kuna Argentina.
27 – PROHIBITIONS .
Users are strictly prohibited from:
- a) Send files or any type of information whose content is illegal, obscene, abusive, defamatory, insulting or contrary to good customs (this list is merely illustrative);
- b) send files that contain viruses or any other characteristics capable of damaging the operation of a computer, the Website or the System;
- c) Use the Website to violate any type of current regulation;
- d) Enter false data when registering or making a purchase, or at any other time when any type of information or personal data is required;
- e) Offer products or services;
- f) Use programs, software or automatic or manual devices to monitor or copy the information or any type of content on the Website without the prior consent of and/or Fotter Argentina SA
28 – DECLARATIONS
Kuna Argentina is not responsible for the veracity of the information incorporated into the Website by third parties. Nor is it responsible as soon as it has been reproduced or communicated directly by the Users of the Website without verification by . If any User is affected by the information referred to in the previous paragraph, they must notify , by e-mail or postal mail, in order to proceed with its deletion.
29 – RIGHTS RESERVED. INTELLECTUAL PROPERTY.
The content of this Website, including but not limited to the text, logos, graphics, and all the design in general, as well as its database and software, is the property of Kuna Argentina and is protected by current national and international legislation on Intellectual property.
If the User considers that the Website violates or violates in any way the Intellectual Property rights of third parties, they must notify the address indicated in these Terms and Conditions, accompanying all the necessary information and documentation that supports the aforementioned consideration.
31 – NOTIFICATIONS .
All notifications and/or communications that must be made for the use of the Website under these Terms and Conditions must be made in writing:
(i) To the user: by email, to the email account provided by the user, or by reliable notification addressed to the address stated in the registration form;
(ii) To the Website: www.kunasotres.com/argentina/ or by means of reliable notification addressed to Juramento 4157 ground floor A (door to the street).
32 – ADVERTISING AND LINKS.
When the User "clicks" on advertisements or third-party links and enters other sites that do not belong to Kuna Argentina, they will be subject to the terms and conditions of said sites. The User must carefully read their access and use policies.
Kuna Argentina does not guarantee the legality, timeliness, quality or usefulness of the contents, operations and information that are communicated, reproduced and/or carried out on third-party linked sites or the absence of harmfulness of such contents or services, for which the User exempts of all responsibility for the contents included in the aforementioned sites or the services that are provided or promoted in them.
33 – JURISDICTION AND APPLICABLE LAW.
These Terms and Conditions are governed without exception and in all its points by the Laws of the Argentine Republic and will be interpreted in accordance with them.
34 – AUTHORITY Kuna Argentina.
Kuna Argentina reserves the right to annul or cancel an order complying with the return of the payment to the client under the same payment method with which the purchase was made and for the same value.
35 – BILLING
Argentine Kuna. It only allows you to issue invoices A and B for purchases made on the site.
In the event of any difference, disagreement or conflict derived from the interpretation, validity, scope and/or application of these Terms and Conditions, Users must communicate in a reliable manner, submitting their claim, so that the parties may try to reach an agreement. conciliatory.
In the event that it is not possible to reach a conciliatory solution, and in order to guarantee consumers full access to Justice, Users may choose and submit their claim to one of the following options and instances:
a) National Consumer Arbitration System of the Ministry of Economy and Production of the Nation. The procedures before this System are free, and it is not necessary to have legal sponsorship. Likewise, the balance between the Parties and the transparency of the process are guaranteed, and the Awards issued by said Court acquire the authority of res judicata and are irrecurrible (for more information go to http://www.mecon.gov.ar/snac)
b ) General Directorate of Defense and Consumer Protection of the Government of the Autonomous City of Buenos Aires (for more information go to http://www.buenosaires.gov.ar), or,
c) Ordinary Courts based in the Autonomous City of Buenos Aires, Argentine Republic with competence in the matter.-
In the event that any of the above options are burdensome or economically unfeasible for Users domiciled abroad, the Parties, at the User's request, will determine by mutual agreement a mutually convenient mechanism in order to adequately and fairly resolve their differences.-
Autonomous City of Buenos Aires, Argentine Republic, -
TERMS AND CONDITIONS GIFT CARD
This document regulates the bases and conditions of acquisition and use of the Gift Cards acquired and delivered by Kuna Argentina with address at Juramento 4157 ground floor A (door to the street).
The acquisition of the Gift Cards described herein implies the knowledge and acceptance of these Bases and Conditions.
The established bases and conditions are applicable to anyone who acquires and/or uses the GiftCard, without exclusions or limitations of any kind, except those established in this document.
ACQUISITION
The GiftCard can be acquired by any person, over 18 years of age, on all Kuna Argentina platforms, with debit cards, credit cards, or with cash, notwithstanding that other means of payment may be enabled in the future for its use. acquisition.
At the time of purchase, the client must provide the information that allows their identification and only a proof of payment for the corresponding amount will be delivered, together with the duly activated GiftCard.
At the customer's choice, the GiftCard may only have the values shown on the website, each of which will be specified on the back of the GiftCard.
USE AND VALIDITY
The GiftCard can be used in the Kuna Argentina Store (Juramento 4157 PB A) and its use in the Online Shop will be valid.
The GiftCard may be used by whoever carries it, without the need for identification at the time of use and only within the term of validity.
The Giftcard is not refundable or exchangeable for money, nor reloadable, and must be used in its entirety in a single purchase, which may include one or more products.
The use of the GiftCard for the purchase of Kuna Argentina products may be complemented with another means of payment, without any restriction, being able to purchase a product by paying partly with the GiftCard and another part with another means of payment.
As proof of payment, at the time of making the purchase, the GiftCard holder must deliver it, for which no credit balance can be claimed.
The user will receive an invoice for the difference in amount.
CASES OF THEFT, THEFT, LOSS
Kuna Argentina will not be responsible in case of loss or theft of the GiftCard. The client is responsible for the care and custody of his GiftCard.
MODIFICATIONS
Kuna Argentina can modify at any time and without previous notification, totally or partially, these Bases and Conditions.
FORTUITOUS EVENT OR FORCE MAJEURE
When circumstances occur that are not attributable to Kuna Argentina or provided for in the Terms and Conditions, or that constitute a fortuitous event or force majeure that justifies it, Kuna Argentina may suspend, cancel or modify this Initiative.
JURISDICTION
In the face of any divergence that may arise in relation to the acquisition of GiftCards and for all its purposes, Kuna Argentina and the clients and/or holders submit to the jurisdiction and competence of the Ordinary Courts of the Autonomous City of Buenos Aires, waiving any other jurisdiction or jurisdiction that may correspond to them.